My brothers laptop is pretty old but it works like new it even came on yesterday without a problem but today he took it with him to a different house and when he plugged it in it started up normally but would just freeze at the computers manufacturer's logo we thought it was just a bad plug but then we moved it everywhere around the house it still didn't work when we got it home the computer would do the same thing it has alot of problems but this is something new and were not that techno savvy but if we were to get a leimans term on what was going on. and a simple solution to how to fix it (Without destroying his pictures) we could start it again thanxMy Brother plugged in his laptop at a different house and now it won't get pass the splash screen?
plugging it somewhere doesn't matter.
He might have got a virus or he might have done something unusual to the operating system.
Try gettin ginto windows with safe mode and rmeove all the ifles he'll need because you'll need a format of windows.
Did you say the manufacturer's screen? It might also be a hardware issue. What does it say on the screen... press a key quickly when restarting and see if you can get into the safe mod screen.
Good luck
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